Privacy Policy
1. Introduction
NovaPont Solutions is committed to protecting your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and applicable laws.
2. Information We Collect
We may collect:
- Full name
- Phone number and email address
- Device details and service history
- Billing and payment information
- Communications and service records
3. How We Use Your Information
We use your data to:
- Provide repair and maintenance services
- Communicate service updates
- Process payments and invoices
- Maintain internal service records
- Comply with legal obligations
4. Access to Device Data
During repair, technicians may access files or system data strictly for diagnostic or repair purposes. We do not intentionally access personal files unless necessary to resolve the issue.
5. Data Sharing
We may share your information with:
- Payment processors
- Authorized parts suppliers
- Legal authorities when required
We do not sell your personal data.
6. Data Security
We implement reasonable administrative and technical safeguards to protect personal information from unauthorized access, disclosure, or loss.
7. Data Retention
Personal information is retained only as long as necessary for service and legal compliance.
8. Your Rights
You have the right to:
- Request access to your data
- Request correction of inaccurate data
- Request deletion where legally permissible
Requests should be sent to our official email address.
9. Policy Updates
This Privacy Policy may be updated periodically. Updates will be posted through appropriate communication channels.