Terms & Condition
1. Introduction
Welcome to NovaPont Solutions (“NovaPont”, “we”, “us”, or “our”). These Terms and Conditions govern the provision of our computer repair and maintenance services. By engaging our services, you agree to these Terms.
2. Services
We provide:
- Computer diagnostics and troubleshooting
- Hardware repair and replacement
- Software installation and updates
- System maintenance and optimization
- Virus and malware removal
- Onsite and remote technical support
All services are subject to technical feasibility and availability.
3. Service Authorization
By submitting your device for repair, you authorize NovaPont Solutions to:
- Perform diagnostic tests
- Access necessary files and system settings
- Install, remove, or configure software as required
We will make reasonable efforts to protect your data but recommend that you back up all important files before service.
4. Data Backup and Liability
Customers are responsible for backing up their data prior to repair.
NovaPont Solutions shall not be liable for data loss, corruption, or recovery failure during or after repair services, except where caused by proven negligence.
5. Pricing and Payments
- All prices are quoted in Nigerian Naira (₦) unless otherwise stated.
- Payment may be required before device release.
- Diagnostic fees may apply even if repair is declined.
- Additional repairs outside the original scope may incur extra charges.
6. Parts and Warranty
- Replacement parts may be new or equivalent quality parts.
- Warranty terms (if provided) will be specified on your invoice.
- Warranty does not cover physical damage, misuse, liquid damage, or unauthorized third-party repairs.
7. Uncollected Devices
Devices not collected within 30–60 days after repair notification may incur storage fees or be disposed of in accordance with applicable laws.
8. Limitation of Liability
NovaPont Solutions shall not be liable for:
- Indirect or consequential damages
- Business interruption losses
- Pre-existing device defects
Liability is limited to the amount paid for the specific service provided.
9. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.
10. Contact Information
📧 📍 167, Ademola Adetokumbo Street, Wuse 2, Abuja, Nigeria